Part-Time Customer Service Advisor
Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT
Salary: £13,218.40 + commission
Contract: Permanent, part-time (20 hours per week)
Shifts: Various patterns available (includes weekend work)
Important Requirements – Please Read Before Applying
- This is a fully on-site role based in Seaham (SR7 7TT)
- Remote working is not available
- You must be able to commit to 2 weeks of full-time training in the office
Mandatory Training (Fully Paid)
All successful applicants must attend 2 weeks of full-time training on-site:
Monday to Friday 9:00am – 5:00pm
Applications will only be considered from candidates who can fully commit to this requirement.
Start Your Career with ResQ
At ResQ, this is more than just a job — it’s your opportunity to grow, build confidence, and develop valuable skills in a supportive environment where you’re genuinely valued.
We’re looking for friendly, customer-focused individuals who enjoy helping others, solving problems, and creating positive experiences.
Every call matters. Every solution counts. Every day is a chance to succeed.
No Experience? No Problem
We provide full training, ongoing support, and the tools you need to succeed from day one.
What You’ll Be Doing
- Handling inbound customer service and complaint calls
- Understanding customer needs and recommending suitable solutions
- Building rapport and delivering a personalised experience
- Troubleshooting issues and providing clear, effective resolutions
- Turning challenging conversations into positive outcomes
- This role is about delivering great experiences — not just answering calls.
What We’re Looking For
You’ll be a great fit if you are:
- A confident communicator with strong listening skills
- Empathetic, patient, and customer-focused
- A proactive problem-solver with attention to detail
- Positive, resilient, and eager to learn
Experience in retail, care, hospitality, warehouse, beauty, customer service, or sales is welcomed — your transferable skills matter.
What’s In It For You
- Fully paid training and ongoing development
- Commission and performance incentives
- 28 days holiday (pro rata, including bank holidays)
- Your birthday off — paid
- Pension scheme
- High-street discount hub
- Supportive, inclusive team culture
We are proud to be a Disability Confident employer, committed to fair and inclusive recruitment for all.
Apply Today
If you’re ready to build confidence, develop new skills, and join a supportive, ambitious team — we’d love to hear from you.
Please only apply if you can attend full-time training on-site and work in the office.
Your next opportunity starts here.
Seaham, Durham, United Kingdom
SR7 7TT