Call Centre Manager & Head of Operations – Seaham 

Location: Seaham 
Contract: Permanent, Full-time 
Industry: Contact Centre / Sales Operations 

We are expecting unprecedented growth in 2026, which means we are looking for experienced, high‑performing Senior Operations leaders who can inspire teams, drive performance, and help shape the future of our growing site. Therefore, we are inviting applications for the following 2 roles: 

Call Centre Manager  

Our Call Centre Manager leads daily operations, inspires teams, and delivers outstanding results across multiple campaigns. You will bring leadership expertise, strong communication skills, and the ability to create a high‑performing, goal‑driven culture. 

What You’ll Do 

• Lead day‑to‑day operational delivery and team performance 
• Inspire and motivate managers and advisors 
• Oversee client campaigns, ensuring exceptional outputs 
• Use data to drive results and address performance challenges 
• Manage resources effectively to support growth 
   

What You’ll Bring 

• Strong leadership experience within a contact centre 
• Proven operational delivery in sales or service environments 
• Excellent communication and stakeholder‑management skills 
• Commercial awareness and a data‑driven approach 
• Resilience, adaptability, and the ability to thrive through change 

Head of Operations  

The Head of Operations provides strategic and hands‑on leadership across multiple clients and campaigns. This role is pivotal to driving sales performance, commercial growth, and operational excellence, working closely with senior leaders to shape the vision of the site. 
 

What You’ll Do 

• Lead and develop the Sales Operations function across clients 
• Drive revenue, margin, and commercial results 
• Represent the company in key client interactions 
• Implement operational strategies and performance improvement plans 
• Oversee resource optimisation, forecasting, and planning 

What You’ll Bring 

• Significant experience leading large sales operations 
• Strong background in contact centre management 
• High resilience, adaptability, and senior leadership capability 
• Exceptional communication and analytical skills 
• Proven track record of delivering strong commercial outcomes 

Why Join Us? 

• Be part of a fast‑growing site with exciting expansion plans 
• Work in a supportive leadership environment that values innovation 
• Influence operations at scale and shape the future of our Seaham centre 
• Career development pathways across senior leadership 

Please Note: 

Due to the high volume of applications we expect to receive, we may not be able to contact every candidate individually. If you haven’t heard from us within two weeks, please feel free to contact us at internal.talent@resqcs.co.uk for an update on your application.